Refund Policy

We value your satisfaction and strive to provide the best experience possible. Please review the following terms regarding refunds for purchases made on VectorPrompt:

Eligibility for Refunds

Refunds may be issued under the following conditions:

• If you experienced technical issues that prevented you from using our services, and those issues were not resolved within a reasonable time frame.
• If your purchase was made in error and the service remains unused. This applies to accidental purchases only.
• If there is a charge that does not correspond to the service provided (e.g., incorrect billing). In this case, you must notify us within 14 days of the transaction.

Refund requests are not eligible if the service has been used or accessed beyond the point of purchase or if it has been more than 30 days since the transaction date.

Refund Request Process

To request a refund, please follow these steps:

• Contact our support team by visiting our Get in Touch page.
• Provide your purchase details (e.g., transaction ID, date of purchase) and the reason for your refund request.
• We may ask for additional information or clarification to process your request.

Refund Processing Time

Refunds will be processed within 7–10 business days upon approval. Once approved, the refund will be credited back to the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Non-Refundable Items

Some items or services may not be eligible for a refund, including:

• Purchased content that has been accessed or downloaded.
• Services that have already been fulfilled or completed.
• Promotional offers, discounts, or items purchased with vouchers.

Contact Us

If you have any questions or need assistance regarding this policy, please reach out via our Get in Touch page.